1. Are you licensed and accredited?
Licensing ensures an agency meets state standards for safety, caregiver screening, and training. Accreditation from national organizations shows a commitment to even higher levels of quality. Always confirm both.
2. Are you insured and bonded?
A reputable agency should carry liability insurance and workers’ compensation insurance. Being bonded offers added protection in case of theft or misconduct. Ask for proof of coverage.
3. How long have you been in business, and can you provide references?
Experience matters. Ask how long the agency has served your community and request client references or testimonials to hear firsthand about the quality of care.
4. What background checks and screenings do you perform on caregivers?
Ensure the agency conducts criminal background checks, employment verification, and drug testing. This step protects your loved one’s safety and wellbeing.
5. What training and qualifications do your caregivers have?
Ask about certifications, specialized training, CPR and first aid, and whether ongoing education is provided. Well-trained caregivers are better equipped to meet diverse needs.
6. Is a registered nurse or qualified professional supervising care?
High-quality agencies employ RNs or supervisors to create care plans, oversee caregivers, and provide on-call support 24/7. This oversight ensures consistent, safe care.
7. What services do you offer, and can they be tailored?
Look for agencies that provide a range of services — from personal care to skilled nursing — and that create personalized care plans tailored to your loved one’s needs.
8. What are your fees, and how do you handle billing?
Request a written agreement outlining rates, minimum hours, extra charges (for weekends or holidays), billing cycles, and cancellation policies. Transparency prevents surprises.
9. What payment sources do you accept?
Confirm whether the agency accepts long-term care insurance, VA benefits, Medicaid programs, or private pay. This helps you plan financially.
Asking the right questions ensures you choose an agency that is qualified, reliable, and a good fit for your loved one’s needs.